Privacy Policy

1. Overview

This Privacy Policy explains what information ColdGamers LLC ("we", "us") collects when you use our website, why we collect it, and the choices you have. By using ColdGamers LLC, you agree to the practices described here.

2. Information We Collect

3. How We Use It

• To create and manage your account and process your coin earnings and withdrawals
• To pass your user ID (never your email or password) to offerwall partners so completed offers can be matched back to your account
• To detect and prevent fraud, multi-accounting, and abuse — including automated VPN/proxy checks on your IP address
• To send you account-related emails (verification, password reset, withdrawal confirmations)
• To improve and secure the platform

4. When We Share It

We do not sell your personal information. We share limited data only where necessary:

• Offerwall & advertiser partners — your user ID and, where relevant, your IP address and country are shared with the specific offerwall provider or advertiser when you interact with their offer, so they can verify and pay out your completion
• Fraud-prevention services — your IP address may be checked against a third-party VPN/proxy detection service (ProxyCheck.io)
• Service providers — our hosting provider, and any email delivery service we use to send account emails
• Legal requirements — if required by law, court order, or to protect our rights and users' safety

5. Offerwall & Advertiser Data

When you click into an offerwall or offer, you leave our direct control and interact with that provider's own site or iframe. Their own privacy policy governs how they handle any information you provide them directly (such as your email, for a survey, or app installs). We recommend reviewing each provider's privacy policy before completing an offer.

6. Cookies & Similar Technology

We use a session cookie to keep you logged in, and Cloudflare Turnstile (a privacy-friendly CAPTCHA alternative) to protect our login and signup forms from bots. We don't use third-party advertising trackers on ColdGamers LLC itself. Some offerwall partners may set their own cookies once you enter their offerwall — that's covered by their policy, not ours.

7. Data Retention

We keep your account data for as long as your account is active. If you delete your account, we remove your personal information, though anonymized transaction records may be retained for fraud-prevention and accounting purposes as required by law.

8. Security

Passwords are stored using industry-standard one-way hashing (bcrypt) — we never store or can see your plain-text password. We use HTTPS encryption site-wide, and restrict administrative access to protect your data. No system is 100% secure, but we take reasonable steps to protect your information.

9. Your Rights & Choices

• Access & correction — update your username, avatar, and other profile details anytime from your Profile page
• Deletion — permanently delete your account and associated personal data from your Profile page at any time
• Email preferences — account-related emails (verification, password reset, withdrawal updates) are required for the service to function and can't be opted out of individually

If you're in a region with additional data-protection rights (such as the EU/UK under GDPR, or California under CCPA), contact us using the details below to exercise them.

10. Children's Privacy

ColdGamers LLC is not directed at children under 13, and we do not knowingly collect personal information from children under that age. If you believe a child has created an account, contact us and we will remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of ColdGamers LLC after changes are posted means you accept the updated policy.

12. Contact

Questions about this Privacy Policy or your data? Reach us at support@coldgamers.online.